Shipping Policy

At Edmonds & Pearce, every piece of jewellery is carefully prepared and packaged to ensure it reaches you safely.

Australian Delivery

We offer complimentary shipping on all orders within Australia.

We currently deliver to Australian addresses only and do not offer international shipping.

Order Processing

Orders are carefully inspected and prepared before dispatch.

Orders requiring ring resizing or other agreed alterations may take additional time to prepare. We will advise you of any significant delays.

Shipping and Tracking

All orders are sent using a tracked delivery service.

Tracking information will be provided once your order has been dispatched.

A signature may be required upon delivery. Higher-value orders may be insured where appropriate.

Delivery Timeframes

Delivery times vary depending on your location and the delivery provider.

Any delivery timeframes provided are estimates. Delays may occasionally occur due to carrier disruptions, severe weather or circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us so we can assist.

Lost or Damaged Parcels

If your order has not arrived, or arrives damaged, please contact us promptly at hello@edmondsandpearce.com.au.

We will investigate the matter and work with the delivery provider to resolve it.

Nothing in this policy limits your rights or remedies under Australian Consumer Law.

Contact

For shipping enquiries, please email hello@edmondsandpearce.com.au.